Return Policy
We understand that some pets are fussy and you may need to return or exchange an item that is just not up to their expectations. Unopened items in their original packaging with the original receipt can be returned within 30 days of purchase. A refund will be provided via the original payment method.
Some exceptions:
- Online orders need to be returned to Rascals Pet Supplies in person
- Delivery fees will not be refunded
- If your order qualified for Free Shipping, the shipping cost that was paid by Rascals Pet Supplies will be deducted from your refund
- If your package gets stolen once it has been delivered, Rascals Pet Supplies nor the delivery company will be responsible for replacement
- Discounted items are final and cannot be returned or exchanged
- Returned items such as clothing, harnesses, collars, leashes must have no visible signs of wear or use. They must be clean and pet hair free.
- Footwear – there will no returns or exchanges on footwear, please bring your pet into the store for a proper fitting before buying.
- No returns on used toys
- No returns on any opened or used grooming products
- No returns on health accessories such as cones, calming aids, bandages, creams, etc.
- Most foods have a manufacturer guarantee and can be returned (even if opened) provided that the food has not expired and it is in the original packaging.
- If your food is part of the frequent feeder program, the returned food will be removed from your card and it will not be included in your overall count.
- Items not listed in the above categories, may still be returned at the discretion of the store manager.
If you are unsure, feel free to call us and discuss the issue with a staff member. It is important to us that you are satisfied with your purchase and we will try our best to make your return experience worry free.